Please find below the most commonly asked questions we get here at NZDCR. If there’s a question you have that’s not on the list, feel free to drop us an email, give us a call, or simply click on our live chat feature if it’s during business hours.
You must be over the age of 21, have a full driver’s licence and credit card. If you have an overseas licence and if this is not in English, an International Licence with an English Translation is required.
Our rates include unlimited kilometres, Roadside Assistance and full comprehensive insurance with an excess from $2500 incl. GST (Goods and Service Tax). This excess can be waived to $0. See “Insurance” on our web site for more details.
We provide a range of insurance, from the basic with a minimum bond of $2500 through to full cover with no bond. Click on our insurance page for more details.
This rate is only available during off peak season, which generally runs from after Easter until the end of October. The minimum rental term to obtain this rate is 60 days and the car will be a small hatchback (early 2000 model) and is for around Auckland use only.
You can have up to four designated drivers per car.
Yes, as long as the additional driver meets all the requirements to hire a car (see above).
No – our rates include unlimited kilometres.
In the unfortunate event of a breakdown please call NZ Roadside Assistance on 0508 697 623 and quote the registration number for the car. Please note that the policy is FREE for MECHANICAL breakdowns only. Non mechanical issues such as a flat battery or locking the key in the car etc. will incur a call out fee.
Depending on where in the country you are we do try and get another car to you. In the event of this not being possible we will refund you for the days lost and request you source a car from the location you are at.
The security of the key to our vehicle is the hirer’s responsibility. We do have spare keys for most of our cars and we are happy to courier a spare key out in the event of a key being lost but this and the cost of a replacement key will be at the expense of the client.
Call NZ Roadside Assistance on 0508 697 623 and quote the registration number for the car and they will come to help, however, this incurs a call out fee.
All accidents must be reported to NZ Discount Car Rentals the day the accident occurs. If you are in an accident and a third party is involved we ask that you do not admit liability under any circumstances. If you are unsure we request that you obtain a police report that will help our insurance company to determine who is at fault. Attached to your rental agreement are the Key Points and Point Number 8 guides you to the correct questions we need answered to make a claim on your behalf. You will need to come into our office to complete an insurance claim form. If you are liable for the accident we do not guarantee that we will supply a replacement vehicle for you and we reserve the right to cancel any waiver you may have purchased. Your excess will then be up to the limit of the damage or our insurance excess, whichever is the lowest.
Yes – please make sure this is included in your booking as we can’t guarantee availability on the day of pick-up.
Yes, at an additional charge.
Yes, we provide travel maps on request, and if you need more detailed maps most service stations sell a wide range.
Yes, we have branches in Auckland, Christchurch and Queenstown. There is a relocation fee for these hires.
In most cases this should not be a problem and we will do our best to accommodate your request. If you extend your car hire, payment for the extension must be made on the day of extension. Should you wish to extend your car hire in the busy high season (November to April), we may not be able to accommodate this. It is best to contact our office as soon as you are aware that you need to extend.
If you have a confirmed booking and have paid either a deposit or the full rental amount, we will refund the amount paid less 5% which covers our administrative costs plus any credit card surcharge.
Please note that if you cancel 24 hours prior to collecting the car or on the day you are due to collect the car we reserve the right to charge a 3 day hire.
We offer a free shuttle service， so if you let us know when you are arriving we will come and pick you up.
We are a 40 minute drive from Downtown Auckland and there is a map of where we on our website. You can always call us for directions if needed. But if you are using public transport the best way would be to take the Sky Bus from downtown Auckland to Auckland Airport. This costs NZ$16 and takes about 40 minutes. Then give us a call and we will arrange our free shuttle to come and pick you up.
When you collect your vehicle from our office you must present a full valid driver’s licence (in English) and a credit card for security. A passport showing your entry stamp into NZ must also be presented (NZ and Australian Passports are excluded).
We carry out a full condition check with you. In the event of an after-hours pickup we will have already done this and you need to double check the form left in the vehicle and call us the next day with any queries.
Yes. All of our vehicles come with a full tank of petrol and must be returned with a full tank’. A $50 re-fuelling fee will apply in the event of the car being returned without a full tank
For clients arriving or departing outside of office hours we use third party Services operated by ‘Park & Ride’ in Auckland and ‘Airpark Canterbury’ in Christchurch. Both of these companies provide a shuttle service to and from the airports.
Full details for collection will be emailed to you upon a booking being made.
These companies are not affiliated with Discount Car Rentals and merely act as a storage and shuttle company outside of office hours. Any queries or issues you have your your vehicle provided needs to be directed to our office.
**Each collection or drop off will incur a $25.00 parking fee.
If you are running late we will give you a 2 hour grace. If you return the car after the 2 hours (or miss our last complimentary shuttle at 4.45pm) then you will be charged an additional days hire plus a $25 after hours surcharge.
There are no refunds for early returns (which also includes any extras the client may have added to
their hire). A credit of the remaining balance will be left on file for future use.
Payment for your rental car are to be made on the day you collect your car. We accept payment via cash, eftpos, debit cards, Visa and Mastercards. Payments made by all cards incur a 2% surcharge.
If you wish to use a family or friends credit card, they must be present when collecting the car to sign the rental agreement. If this is not possible we will send the credit card holder an email with a copy
of our terms and conditions and the credit card holder must sign these terms accepting liability in the event of anything happening.
If you do not have a credit card but you have a Visa or Mastercard debit card you can hire a car but you will be required to opt for one of the excess waiver options (please refer to our insurance page for details).
If you opt for the standard insurance cover we do require a NZ$2000 credit card bond. We will authorise the excess amount onto the credit card provided for security unless you opt to reduce the insurance excess by paying an additional daily fee. This bond will be released upon return of the undamaged vehicle and although we release the funds straight away, it can take your bank 5 to 15 working days for them to clear these funds. A bond is not required if you waive the excess to $0. See “Insurance” on our web site
If you book online you will be required to pay a 15% deposit. Bookings that are made via the telephone or email will be secured with a credit card number and charged a 15% deposit, with the remainder being taken on the day you collect the car.
There are several websites you can visit: on this website under Visit NZ there is a link to the DriveSafe website, which features videos and advice, the New Zealand Transport Agency (NZTA) website includes New Zealand’s Roadcode or rules and the Safer Journeys website includes links to many others with information about driving in New Zealand.
You are not allowed and not insured if you drive on any unsealed road, except unsealed road where the road maintenance or repair jobs are undertaken.
Yes you can take our hire car on the ferry across Cook Strait as well as other car ferry’s throughout NZ. We are able to make the ferry bookings across Cook Strait if you need assistance.
Smoking is not permitted in any of our cars and a cleaning charge of $100 will automatically apply in the event of a car smelling of smoke. This cleaning charge will also be incurred in the event of a vehicle being returned in a very dirty condition or with new interior stains.
There are three tolls in NZ (one North of Auckland and two around Tauranga). All of our cars are linked to an account with NZ Toll Road so due to this you will not be able to go onto NZTA’s website and pay for your tolls online. You can add them to your rental by paying $3.00 per toll or you do have the option of avoiding the toll road and going the scenic route, which can be much more interesting.
Follow the instructions to pay the fine so that you do not have to pay us an administration charge if we need to deal with it. With parking tickets these instructions are printed on the ticket.